Toledo Hotel Testimonials

“From the receptionist behind the desk (Erica) to the drivers of the courtesy shuttle, everyone was helpful and friendly. The hotel and room was clean, the view was great and the bed was comfortable. Can't say a bad word.
Expedia.com Guest”

“A wonderful full service hotel with great views of the river from our room Excellent staff.”

“We walked in here and were treated like Celebrities! We even did a news interview for Fox News in the Lobby! A friend of ours called in a favor with the Manager, and he gave us an incredible room! There was an awesome view of the Maumee river, and the smokestacks that are the famous Toledo Landmark.”

“We would like to thank you for your wonderful hospitality during our Auction that we held at your facility. We were welcomed with great asistance. ... The Valets were patient and understanding. Staff was polite and very helpfull.”

“Just wanted to drop you a note post meeting. Everything went great. Thank you for all your help. Everyone was very pleased with the hotel and the staff at the hotel. Jim (the facilitator) and I were particularly impressed with Rosi. She was very helpful and was willing to go the extra mile when ever it was called for. She is a great representative for you hotel.”

“Thanks, you guys always take good care of us! Received very positive feedback from one of the guests who checked in last evening, really likes the room, cleanliness, level of service, etc.”

“Everything went well. I appreciate the help of everyone on the staff and especially the wait staff that assisted with our conference. They were both courteous, friendly and so helpful. My team commented on what a great job they did. Please let them know our sincere thanks. If we plan another event in the Toledo area, we will definitely contact you.”

“Looks perfect!

We enjoyed our stay in your nice hotel. Your staff was friendly and accommodating and the rooms were very comfortable and nicely priced.”

“I just wanted to shoot you a quick note and thank you and the Grand Plaza team for your assistance over the last two days with the meeting of our Association. EVERYTHING went perfectly without a problem. Your staff (particularly Rosie) was very attentive and the food was fantastic!”

“The reason for my email is to point out the great service that we received from someone on your housekeeping staff. I did not get a last name, but her first name was Ethelean. We were running a little late Saturday for a wedding and she actually helped carry some of our bags to the elevator. She even ran a little ahead of us to make sure that she could catch an elevator for us. It would have been so easy for her to just walk the other way, but she went above and beyond on her own. I travel a lot and rarely see this kind of service, so it’s very much appreciated and I thought that you should know.”

“This was my first experience staying at a hotel by myself. I always felt safe and comfortable. Staff was very accomodating. I actually picked the hotel as the gym looked amazing on the website. This was really the only area that did not live up to my expectations as far as the size and equipment. However, the view of the river from the treadmill at night was beautiful!!”